The customer service department insists on running their screen resolution at 800×600 then complains that the Intranet and the ERP applications don’t fit on the screen. We tell them to simply move their resolution to 1024×768 and it will all work ok. To which they tell us they can’t read the screen anymore. The frustrating thing is that they actually have dual monitors and have more than enough screen resolution available to them. No one else in the company runs their computer at 800×600 and they can read the screens just fine.
I see this as a battle customer service is going to loose. Application and even websites are no longer written for such a low resolution screen. To be completely honest I would love to see the resolution they are running on their home computers, I can’t imagine that they have the resolution that horrible at home too.
UPDATE
Out of curiosity I queried our inventory database and what I found shocked me. About 40% of my users are running screen resolutions at 800×600! Even have one guy with one of the Dell Latitude D800, a laptop with native resolution of 1920 x 1200, being run at 800×600. Ugggggghhhhhhh!